FAQ

1. What types of products do you offer?
Bright Starz Store carefully curates a selection of stylish women’s clothing and innovative beauty products. Our offerings include chic pajama sets designed for comfort and elegance, as well as advanced skincare devices to enhance your self-care routine.

2. How can I ensure the right fit when ordering clothing?
We provide a detailed sizing guide on every product page. Please check it before ordering to select the size that best matches your personal measurements. If you need assistance, our customer service team is happy to help.

3. What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached. Proof of purchase is required. To initiate a return, contact our support team at support@brightstarzstore.com.

4. Are there any items that cannot be returned?
Yes. Non-returnable items include perishable goods, custom products, personal care items such as beauty products, sale items, and gift cards. If you’re unsure about a specific product, please contact us before placing your order.

5. How long does it take to process a refund?
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. Please note your bank or card issuer may take additional time to post the refund.

6. Can I exchange an item?
We do not offer direct exchanges. The fastest way to get a different item is to return your original purchase, and once approved, place a new order for the desired product.

7. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Policy for detailed international shipping information.

8. How can I contact customer service?
We’re here to help! Reach us by:

Our team responds promptly and is happy to answer any questions or concerns.